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2014 Best
Call Center Services Review
REVIEWS AND COMPARISONS
Let's find the right Call Center Service for you.
Are you looking for Inbound Call or Out Bound Telemarketing Services?
Note: The Call Center Services we connect you with deal exclusively with inbound calls.
Call Center
Outbound Telemarketing
How many inbound calls and/or inquiries do you expect to outsource monthly?

Not sure

 

1 to 499

 

500 to 1,999

 

2,000 to 4,999

 

5,000 to 9,999

 

10,000+

 
When do you want to begin using Call Center Services?

ASAP

 

In two weeks

 

In one month

 

More than two months

 
What is your estimated annual budget for outsourced Call Center Services?

Less than $2,500

 

$2,500 - 4,999

 

$5,000 - 9,999

 

$10,000 - 19,999

 

$20,000 - 49,999

 

$50,000+

 
What are the primary functions you need a Call Center to perform?
(Please check all that apply)
Take sales orders
Schedule appointments
Provide customer service
Respond to and manage email
Provide technical support
Provide live web chat support
Generate and qualify inbound leads
Provide answering/messaging services
Process applications
Other
Contact Information
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  • PDF Report
  • Service Recommendations
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Call Center Services Review
Office Info
Number of Offices
1
3
3
4
1
1
1
Not Listed
Not Listed
1
Number of Agents
300
350
500
Not Listed
40
300
300
Not Listed
Not Listed
13
Inbound Calls
Telephone Answering
Customer Assistance
Order Processing
Credit Card Orders
Dispatch Calls
Toll-Free Number
Local Number
365-Day Service
 
Disaster Recovery
 
 
 
State Wait Time
 
 
 
 
Outbound Calls
Surveys
 
Scheduled Call Back
 
 
 
Lead Generation
 
 
 
 
Cold-Calling
 
 
 
 
 
 
Features
Holds Call Records
90 Days
60 Days
90 Days
Not Listed
Varies
Indefinitely
90 Days
Not Listed
Not Listed
180 Days
Appointments
Automated Services
Neutral English
Fluent Spanish
 
Fluent French
 
 
 
 
 
 
 
Other Languages
 
 
 
 
 
 
Support Options
Phone
24/7 Service
 
 
Email
 
 
Live Chat
 
 
 
 
Best Call Center Service
For a multi-faceted solution to handling phone calls - both those that come in and those that need to go out - you can find comprehensive and extensive help in the excellent call center service provided by XACT TeleSolutions. This firm has been in operation for more than 35 years and notes that its average client has employed XACT TeleSolutions for more than three years. Read the full review ≫
The Top Reasons to get XACT Telesolutions
Our Technology
State of the art call processing technology along with direct Internet integration allows us to service customers needs with the best platform available. Our employees are trained using a forward-thinking Wiki training system to ensure that our clients truly receive the best of the best in service and quality.
We're Ready
We have the capacities you need to handle any task:
  • Multiple Geographic Locations
  • Emergency Agents on Standby
  • Backup UPS and Automatic Generator Eletrical Feeds
  • Redundant Systems and Networks
  • Secure Data and Call Centers
  • 24/7 Network Monitoring
24/7 Live Support
XACT provides all the information your callers will need, 24 hours a day, 7 days a week. We're able to do so thanks to a rigorous, unparalleled training program that makes our call center agents just as knowledgeable as any employee of your company.